A comprehensive solution for outsourcing and corporate call centres consisting of a number of options.
Direct-dial numbers – are multichannel numbers with prefixes of nine Russian cities. You can choose from a pool of vanity numbers of various categories.
8–800 – is a single multichannel number for establishing a free communication channel. Waiting times for the callers will be reduced thanks to service algorithms.
Intercity and International Voice Service – is provided through MTT’s own TDM network with locations in every region of Russia and interconnections with 50 foreign telecom networks. High quality of service, attractive rates and discount plans.
Virtual Telephone Exchange – is a solution that lets you profit from full telephone exchange functionality without purchasing equipment. Integration of all subdivisions into a single communication environment.
Online Monitoring – a system for monitoring the service level of the call centre. Real-time notification when critical values of customer service level are reached.
Outbound VoIP – is a solution that lets you establish outbound VoIP, which ensures a significant reduction in outbound communication costs vs. classic telephony.