The Call Centre service will improve the quality of your customer service by optimizing the processing of your incoming calls. Call Centre will reduce the number of missed calls and service time and thus increase you customers’ loyalty.
Establishing a call processing centre on your own is quite expensive. You will need special equipment, software, workplaces, staff training and quality management.
Using an outsource call-centre service will help you save costs. MTT offers you a scalable call centre with any number of operators.
We guarantee high quality of service. Our operators are highly professional and can solve customer issues without escalation.
We can accept orders and any types of requests from your customers for you.
For each individual case we have developed a special script for our employees.
Incoming calls may be processed as follows:
- using IVR;
- through operators;
- in a combined way (IVR + operators).
This service will be a competitive advantage for:
- online shops, helping them to accept orders;
- service centres, helping them to create info support service;
- banks, helping them to deal with prospects and with existing customers;
- insurance agents, helping them to accept applications and requests;
- retail companies, helping them to provide information support to customers;
- smaller companies, working as their digital secretary.
The incoming calls acceptance service may be implemented using telephone numbers with the codes 495 or 499 or with the code 800; in the latter case you customers will be able to call you for free.
|Monthly fee (to 3000 min.)||21240 rub./month|
|Cost per minute of conversation with the operator at excess volume included traffic||7.08 rub./min.|